FREQUENTLY ASKED QUESTIONS

SHOPPING PROCESS

When you buy your test, you will receive a box with gloves for taking the sample, a complete kit for collecting a saliva sample at home (simple, quick and painless). You will also receive your personalised report in digital format. Delivery and home collection are free with your purchase.

Of course, there is no problem as long as it is a minor in your care. When we request the personal data necessary to personalise the report, there will be an option to select that the recipient of the sample is a minor. You will have to complete some fields with the minor’s documentation and your own. It’s as simple as that!

Once the purchase process is completed, your DatsMe kit will be delivered to the address indicated. You can track the delivery through your Private Area. At DatsMe we use express delivery, and our kits are usually delivered within 48/72 working hours (except for addresses in the UK due to Brexit, which may take a little longer).

Of course, we do. At DatsMe our number one priority is your satisfaction. All orders can be cancelled or modified as long as the order has not already been shipped. For more details, please see our Returns Policy.

If you wish to return your order, for whatever reason, please notify us of your wish to return a product by emailing us at info@datsme.life. For further details, please see our Returns Policy.

Your security is of the utmost importance to us, which is why payment on our website complies with the second European Payment Services Directive SCA