FREQUENTLY ASKED QUESTIONS

SHIPPING

We send all our kits with express delivery for FREE so that you receive them as soon as possible.

Therefore, you will receive your kit in approximately 48h / 72h working days. If your order is from the UK, the delivery time will be affected by Brexit changes. Sorry for any inconvenience.

Once you have registered your kit, we offer you two shipping options for your DNA sample, both completely FREE of charge:

  • IBRS shipping – this is done by local mail, so it takes about 10-30 days to reach our lab in Denmark – the best thing is that this shipping has no carbon footprint!

The IBRS shipping label is attached to the shipping envelope by default. All you have to do is place your DNA sample in the shipping bag, seal it and bring it to the nearest local post office or post office box.

  • UPS shipping – UPS shipping is express and takes 3-4 days to arrive at our laboratory in Denmark.

To request a UPS shipping label, free of charge, send us an email to info@datsme.life with the following information:

– First and Last name

– Your address and postal code

– Zip/Postal Code

– City and Country

– Mobile phone number

Once you have sent the email, we will send you the label within 48 hours.

When you have received your shipping label (if you don’t know how click here):

Print your UPS label.

Cut it out and stick it on the shipping envelope over the default label on the bag.

Click on the following link to find your nearest UPS office to leave your DNA sample in the shipping envelope.

UPS Germany

https://www.ups.com/dropoff/?loc=en_DE

 

UPS Spain

https://www.ups.com/dropoff/?loc=en_ES

 

UPS GB

https://www.ups.com/dropoff/?loc=en_GB

UPS PT

https://www.ups.com/dropoff/?loc=en_PT